Privacy Policy
Effective Date: October 23, 2026
Align Health respects your privacy and is committed to protecting the personal information you provide when visiting our website, requesting an appointment, contacting our office, or using our online services.
This Privacy Policy explains what information we may collect, how we may use it, and the choices you may have regarding your information.
This policy applies to information collected through the Align Health website and related online services. It does not replace our HIPAA Notice of Privacy Practices regarding protected health information maintained as part of your medical record.
Information We May Collect
We may collect information that you voluntarily provide to us, including:
• Name
• Email address
• Telephone number
• Contact information
• Appointment request information
• Information submitted through website forms
• Questions or messages sent to our office
• Information related to the services you are interested in
If you submit health-related information through an appointment request or other secure healthcare form, additional privacy protections may apply under federal or state law.
Information Collected Automatically
When you visit our website, certain information may be collected automatically through cookies, analytics tools, and similar technologies.
This may include:
• IP address
• Browser type
• Device type
• Pages visited
• Time spent on the website
• Referring website
• General geographic information
• Website interactions
We may use this information to understand how visitors use our website, improve website performance, measure marketing effectiveness, and provide a better online experience.
How We Use Your Information
Information collected through our website may be used to:
• Respond to questions or inquiries
• Process appointment requests
• Contact you regarding requested services
• Provide information about Align Health services
• Improve our website and patient experience
• Maintain website security
• Analyze website usage and performance
• Communicate important updates
• Comply with applicable legal or regulatory requirements
Health Information & HIPAA
Information you provide to Align Health in connection with receiving healthcare services may be protected by the Health Insurance Portability and Accountability Act of 1996, commonly known as HIPAA, and other applicable privacy laws.
Our use and disclosure of protected health information is governed by our separate Notice of Privacy Practices.
The Notice of Privacy Practices explains how medical information about you may be used or disclosed and describes your rights regarding that information.
You may request a copy of the Notice of Privacy Practices from our office.
Cookies & Website Analytics
Our website may use cookies and similar technologies to improve functionality, understand visitor activity, and measure website performance.
Cookies are small files stored on your device that may help websites remember preferences and understand how visitors interact with pages.
You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect how portions of the website function.
Third-Party Services
We may use third-party service providers to help operate our website and business.
These may include providers that support:
• Website hosting
• Website analytics
• Appointment scheduling
• Online forms
• Customer communication
• Advertising and marketing measurement
• Email or text communications
• Website security
These providers may receive information necessary to perform services on our behalf.
Third-party websites and services have their own privacy practices, and Align Health is not responsible for the privacy practices of websites or services that we do not control.
Appointment Requests & Online Forms
Submitting an appointment request through our website does not necessarily create a confirmed appointment.
Information submitted through online forms may be used by Align Health and authorized service providers to respond to your request and assist with scheduling or communication.
Please avoid submitting unnecessary sensitive medical information through general website contact forms unless the form is specifically intended for that purpose.
Text Messages & Telephone Communications
If you provide a telephone number and consent to receive communications, Align Health may contact you regarding appointment scheduling, requested information, reminders, or other communications related to your interaction with the practice.
Message and data rates may apply.
Consent to receive marketing text messages, where applicable, is not a condition of receiving healthcare services.
You may opt out of text communications by following the instructions provided in the message or contacting our office.
How We Share Information
We may share information when reasonably necessary with service providers that assist us in operating our website, communicating with patients, scheduling appointments, maintaining technology, or providing other business services.
We may also disclose information:
• When required by law
• To comply with a court order or legal process
• To protect the rights or safety of Align Health, our patients, or others
• To investigate fraud, misuse, or security concerns
• In connection with a business transaction when permitted by law
Protected health information is handled according to our HIPAA Notice of Privacy Practices and applicable law.
Data Security
Align Health uses reasonable administrative, technical, and physical safeguards designed to protect personal information.
However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure.
We encourage visitors to avoid transmitting highly sensitive information through unsecured email or general website contact forms.
Data Retention
We may retain personal information for as long as reasonably necessary to:
• Respond to your requests
• Provide services
• Maintain business and medical records
• Meet legal and regulatory obligations
• Resolve disputes
• Protect the security and integrity of our systems
Medical records may be subject to separate retention requirements.
Your Privacy Choices
Depending on your location and applicable law, you may have certain rights regarding your personal information.
These may include the ability to:
• Request access to certain personal information
• Request correction of inaccurate information
• Request deletion of certain information
• Obtain information about how personal information is used
• Opt out of certain marketing communications
• Exercise other privacy rights provided by applicable law
Certain information may be exempt from these requests, including information maintained as part of a medical record or information we are legally required to retain.
Tennessee privacy law may provide additional rights to qualifying consumers and impose requirements on qualifying businesses where its applicability thresholds are met.
Children’s Privacy
Our website is not intended to collect personal information directly from children under the age of 13 without appropriate involvement from a parent or legal guardian.
Parents or guardians who believe a child has submitted personal information through the website may contact us regarding that information.
External Links
Our website may contain links to websites or services operated by third parties.
Align Health does not control these third-party websites and is not responsible for their content, security, or privacy practices.
We encourage you to review the privacy policy of any external website you visit.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our website, services, business practices, or legal requirements.
When changes are made, the revised policy will be posted on this page with an updated effective date.
Contact Align Health
If you have questions about this Privacy Policy or how information submitted through our website is handled, please contact:
Align Health
2732 US HWY 411 S.
Maryville, TN 37801
Phone: (865) 681-5277
Email:
support@alignhealth.org
HIPAA Privacy Notice
Patients may also request a copy of Align Health’s current HIPAA Notice of Privacy Practices.
The Notice of Privacy Practices provides additional information regarding the use and disclosure of protected health information and the privacy rights available to patients under applicable healthcare privacy laws.
